Client support

Need help with your site?

Tell us what you need below. Your request goes straight to our support queue, matched to your account, and worked until it is resolved.

Website changes Bug reports Content updates Access help

Your name Email address We use this to reply to you.

Client ID It's printed near the top of any invoice we've sent you, and in your welcome email. We need it to match your request to the right account — if you can't find it, email support@faithforgeddigital.com and we'll look it up for you.

How urgent is this?

No rush A small tweak or a question. Whenever you get to it. Standard request A content change, a new photo, a routine update. Something is wrong Part of the site looks or works incorrectly for your visitors, or you're locked out. Goes to the front of the queue.

Subject What do you need?

A real person reads and replies to every ticket on business days. Anything reported as something being wrong is handled first.

Form not working, or your whole site is offline? Email support@faithforgeddigital.com and we'll take it from there.

01

You send it

Your request lands in our support queue right away.

02

We match it

Your ticket links to your account and your project.

03

We work it

It moves through the queue until it's resolved.

Dedicated support

A real person reads and replies to every ticket on business days. Prefer email? Write to support@faithforgeddigital.com and we will take it from there.